Common questions

Do you have a store?

Find Simple Beautiful Things at 30 O'Connor Street, Chippendale 2008 to shop our online range in-store. 

If I find something in-stock online at simplebeautifulthings.com.au is it also available to purchase in-store? 

We stock our full online range in-store at 30 O'Connor Street, Chippendale. 

I have a Click&Collect, when can I pick it up?

We are open from Wednesday to Saturday for order collection, we ask that you please have your order confirmation with order number on-hand for us to find your order on arrival. 

When will my order ship?

We aim to ship all orders next business day. Delivery times are generally 2 - 4 business days for metropolitan areas of Sydney, Melbourne and Brisbane. Please include an additional 6 - 11 days for all other locations.

How do I track my order?

We will provide you with tracking information when we ship your order so you’ll know where it is each step of the way. Please click here to track your order.

What are the shipping costs?

Standard delivery is $8.80 anywhere in Australia. Enjoy free standard shipping when you spend over $95 in one transaction. Express options are available.

Do you ship internationally?

Currently simplebeautifulthings.com.au is shipping orders to Australia and New Zealand. We’ll let you know as soon as this changes.

What happens if I have changed my mind?

We know sometimes things change. So to help you Simple Beautiful Things offers Postage Paid Returns within Australia. This does not apply to Sale items that may be returned at the customers cost.

Provided your items are in original condition and have not been used you can return your item(s) for a full refund within 21 days of purchase*. So we can help you please make sure to return your items in original condition and in original packaging.

The easiest way for you to return your item(s) is to email hello@simplebeautifulthings.com.au and we will forward you a pre-paid label to attach to your parcel so you can send your package to us free of charge. Your return will be processed by us within 2 business days of receipt. It may take your payment provider up to 7 days to process the credit to your account.

*The above return policy is in addition to and does not affect the statutory rights you have under the Australian consumer Law