Refund policy

Returns

If you’re not satisfied with your purchase from Simple Beautiful Things, you can return eligible item(s) for a refund within 21 days of purchase.

For change-of-mind returns from New Zealand, return postage is at the customer’s cost. We recommend using a tracked postal service, as returned items remain your responsibility until they reach us. We’re unable to take responsibility for parcels lost or damaged in return transit.

To be eligible for a return, items must be unused and in their original packaging. Once received, returns are inspected and processed within 2 business days. Your payment provider may then take up to 7 days to credit the refund to your account.

Sale items or items purchased during sale events or promotional offers are not eligible for returns unless for manufacturers defects or warranty. This does not apply to our Welcome / First Order discount.

Please do not send your purchase back to the manufacturer.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.

Next contact your bank. There is often 5 - 7 days processing time before a refund is posted by your bank.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@simplebeautifulthings.com.au. 

Sale items
Only regular priced items may be returned. Sale items are not eligible for returns.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift card will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be advised about your return.